Brinkman, Rick. <br/><br/>
Dealing with people you can't stand :  how to bring out the best in people at their worst / 
Rick Brinkman, Rick Kirschner. 
 - Rev. and updated ed. 
 - New York :  McGraw-Hill,  2002. 
 - xix, 226 p. :  ill. ;  23 cm. 
<br/><br/><label>ISBN: </label>0071379444 (acid-free paper)  RM52.06 9780070078383 (pbk.) 9780071379441  RM49.10 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal relations.<br/>Interpersonal communication.<br/>Psychology, Industrial.