Measuring quality : international guidelines for performance measurement in academic libraries - Poll, Roswitha; Boekhorst, Peter te, 1957-; Abad Hiraldo, Ramon; International Federation of Library Associations and Institutions. Section of University Libraries and Other General Research Libraries (Muchen ; New Providence [N. J.] : K.G. Saur, 1996)
Includes bibliographical references (p. 135-171).
Keywords: Academic libraries -- Evaluation