Ketola, Jeanne. <br/><br/>
ISO 9001 : 2000 management responsibility in a nutshell :  a concise guide for management / 
Jeanne Ketola and Kathy Roberts. 
 - Chico, CA :  Paton Press,  2001. 
 - vii, 96 p. :  ill. ;  22 cm. 
<br/><br/> Koleksi am - Salinan fotokopi. 
<br/><br/><label>ISBN: </label>0965044580  RM100.30 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality assurance.<br/>ISO 9001 Standard.<br/>ISO 9000 Series Standards.