TY - BOOK AU - Cianfrani,Charles A. AU - Tsiakals,Joseph J. AU - West,Jack TI - ISO 9001:2000 explained SN - 0873895088 (alk. paper) PY - 2001/// CY - Milwaukee, Wis. PB - ASQ Quality Press KW - ISO 9000 Series Standards N1 - Includes index ER -