TY  - BOOK
AU  - Vavra,Terry G.
TI  - Customer satisfaction measurement simplified: a step-by-step guide for ISO 9001:2000 certification 
SN  - 0873895002 (alk. paper)
PY  - 2002///
CY  - Milwaukee, Wis.
PB  - ASQ Quality Press
KW  - Consumer satisfaction
KW  - Statistical methods
KW  - Questionnaires
KW  - ISO 9000 Series Standards
KW  - Handbooks, manuals, etc
N1  - Book accompanied by one CD, entitled'Customer satisfaction measurement simplified' bearing the same call number available at Bahagian Koleksi Media; Includes bibliographical references (p. 297-300) and index
ER  -