TY  - BOOK
AU  - Sharifah Latifah Syed A. Kadir
TI  - Measuring the effectiveness of the implementation of total quality management programmes in the Malaysian Public Service sector
PY  - 2001///
CY  - Bangi
PB  - Fakulti Sains dan Teknologi, Universiti Kebangsaan Malaysia
KW  - Total quality management
KW  - Malaysia
KW  - Organizational change
KW  - Public administration
KW  - Quality control
N1  - Thesis (Doctor of Philosophy) - University of Western Australia, 2001; References : p.202-212
ER  -