Sharifah Latifah Syed A. Kadir <br/><br/>
Measuring the effectiveness of the implementation of total quality management programmes in the Malaysian Public Service sector / 
Sharifah Latifah Syed A. Kadir 
 - Bangi :  Fakulti Sains dan Teknologi, Universiti Kebangsaan Malaysia,  2001 
 - xviii , 255 p. :  ill. ;  30 cm. 
<br/><br/>Thesis (Doctor of Philosophy) - University of Western Australia, 2001 
<br/><br/>References : p.202-212 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management--Malaysia<br/>Organizational change--Malaysia<br/>Public administration--Malaysia<br/>Quality control--Malaysia