Antony, Jiju <br/><br/>
Understanding, managing, and implementing quality :  frameworks, techniques & cases / 
Jiju Antony & David Preece 
 - London :  Routledge,  2001 
 - xxii,232 p. ;  23 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0415222710 (hc.)  RM406.19 
<br/><br/><label>LCCN: </label>2001-044195 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Management