Bhote, Keki R., 1925- The ultimate Six Sigma : beyond quality excellence to total business excellence / Keki R. Bhote - New York : AMACOM, 2002 - xxxvi, 404 p. : ill. ; 26 cm. Includes bibliographical references and index ISBN: 0814406777 LCCN: 2001-037306 Subjects--Topical Terms: Process control