Waite, Andrew J. <br/><br/>
A practical guide to call center technology / 
 call center technology  Subtitle on cover :  Select the right systems for total customer satisfaction 
by Andrew J. Waite 
 - New York :  CMP Books,  2001 
 - iv, 497 p. :  ill. ;  23 cm. 
<br/><br/> Includes Ready to use RFPs  Download the RFPs for free 
<br/><br/><label>ISBN: </label>1578200946  RM106.35 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Call centers--Management<br/>Customer services--Management<br/>Customer services--Communication systems<br/>Telephon in business<br/>Telephon systems--Management