TY  - BOOK
AU  - Bedell,Gene
TI  - 3 steps to yes: the gentle art of getting your way 
SN  - 0609807196
PY  - 2000///
CY  - New York
PB  - Three Rivers Press
KW  - Persuasion (Psychology)
KW  - Influence (Psychology)
KW  - Communication
KW  - Psychological aspects
N1  - Includes index
ER  -