TY  - BOOK
AU  - Miller,Samantha
TI  - E-mail etiquette: do's, don'ts, and disaster tales from people magazine's internet manners expert 
SN  - 044667804X
PY  - 2001///
CY  - New York
PB  - Warner Books
KW  - Electronik mail messages
KW  - Commercial correspondence
KW  - Letter writing
ER  -