TY - BOOK ED - American Society for Quality. TI - The certified quality manager handbook SN - 0873893875 (alk. paper) PY - 1999/// CY - Milwaukee, Wis. PB - ASQ Quality Press KW - Total quality management KW - Handbooks, manuals, etc N1 - Buku ini disertakan dengan Pupplemental Section; Includes bibliographical references and index ER -