TY  - BOOK
AU  - Andersen,Bjrn
AU  - Fagerhaug,Tom
TI  - Root cause analysis: simplified tools and techniques 
SN  - 0873894669 (alk. paper)
PY  - 1999///
CY  - Milwaukee, WI
PB  - ASQ Quality Press
KW  - Total quality management
KW  - Problem solving
KW  - Quality control
N1  - Naskah ke-2 Salinan Fotokopi; Includes bibliographical references and index
ER  -