Andersen, Bjrn. <br/><br/>
Root cause analysis :  simplified tools and techniques / 
Bjrn Andersen, Tom Fagerhaug 
 - Milwaukee, WI :  ASQ Quality Press,  1999 
 - x, 155 p. :  ill. ; 28 cm. 
<br/><br/> Naskah ke-2 Salinan Fotokopi 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0873894669 (alk. paper)  RM130.65 
<br/><br/><label>LCCN: </label>99-042486 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Problem solving<br/>Quality control