Harrington, H. J. (H. James) <br/><br/>
Business process improvement:L  the breakthrough strategy for total quality, productivity, and competitiveness / 
H. J. Harrington ; sponsored by the American Society for Quality Control 
 - New York :  McGraw-Hill ,  1991 
 - xiii, 274 p. :  ill. ;  24 cm 
<br/><br/><label>ISBN: </label>0070267685 
<br/><br/><label>LCCN: </label>90-28544 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control<br/>Production management--Quality control