TY  - GEN
AU  - Pease,Allan
TI  - How to make appointments by telephone
PY  - 1990///
CY  - Sydney, Sydney
PB  - Pease Training [production company], First Training [distributor]
KW  - Telephone etiquette
KW  - Telephone in business
KW  - Business communication
N2  - 3 sets of kits that described on communication skills by telephone. Explain step by step to answer and make an appointments by telephone
ER  -