Ford, Lisa <br/><br/>
Exceptional customer service :  going beyond your good service to exceed the customer's expectation / 
Lisa Ford, David McNair, Bill Perry 
 - Holbrook, MA :  Adams Media Corporation,  2001 
 - xi, 203 p. :  ill. ;  24 cm. 
<br/><br/><label>ISBN: </label>1580624588  RM44.90 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services