TY  - BOOK
AU  - Bailey,Keith
AU  - Leland,Karen
TI  - Online customer service for dummies
SN  - 076455316X
PY  - 2001///
CY  - New York
PB  - Hungry Minds
KW  - Customer services
KW  - Customer relations
KW  - Electronic commerce
KW  - Web sites
N1  - 'A reference for the rest of us!' - at the bottom of cover title
ER  -