Bailey, Keith,  1945- <br/><br/>
Online customer service for dummies / 
by Keith Bailey and Karen Leland 
 - New York :  Hungry Minds,  2001 
 - xxvi, 273 p. :  ill. ;  24 cm. 
 - For Dummies : bestselling book series for beginners .
<br/><br/> 'A reference for the rest of us!' - at the bottom of cover title 
<br/><br/><label>ISBN: </label>076455316X  RM72.30 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Customer relations<br/>Electronic commerce<br/>Web sites