TY  - BOOK
AU  - Kaufman,Ron
TI  - Up your service!: strategies and action steps to delight your customers now! 
SN  - 981042132X
PY  - 2000///
CY  - Singapore
PB  - Ron Kaufman Pte Ltd.
KW  - Customer services
KW  - Marketing and sales
KW  - Management
ER  -