Kaufman, Ron <br/><br/>
Up your service! :  strategies and action steps to delight your customers now! / 
Ron Kaufman 
 - Singapore :  Ron Kaufman Pte Ltd. ,  2000 
 - xxii, 297 p. :  ill. ;  24 cm. 
<br/><br/><label>ISBN: </label>981042132X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Marketing and sales<br/>Management