How to give exceptional customer service [videorecording] /
Exceptional customer service
produced and directed by Stephen Sealy
- [S.l.] : CareerTrack Publications, 1993
- 4 videocassettes (VHS) (45 min. each) : sd., col. ; 1/2 in.
The total service experience - Delivering service with heart - Pleasing the challenging customer - Becoming a service star volume 1. volume 2. volume 3. volume 4.
Executive producer, Winsor White ; writers, Billy Reilly, Stephen Sealy, Jeff Salzman ; editors, Dale Hinkle, Mike Devereux Executive producer, Winsor White ; writers, Billy Reilly, Stephen Sealy, Jeff Salzman ; editors, Dale Hinkle, Mike Devereux
Host: Lisa Ford ; co-host: Terry Phillips
The program is presented in four distinct tape volumes, each with a different theme. Volume 1 introduce to the power of exceptional service, volume 2 covers the essential skills of exceptional customer service, volume 3 focuses on how to please your most challenging customers, volume 4 wraps up the series with an array of advanced service skills