TY  - BOOK
AU  - Gill,Lucy
TI  - How to work with just about anyone: a three-step solution for getting difficult people to change 
SN  - 0684855275
PY  - 1999///
CY  - New York
PB  - Simon and Schuster
KW  - Psychology, Industrial
KW  - Interpersonal relations
N1  - 'A Fireside book'; Includes bibliographical references and index
ER  -