TY  - BOOK
AU  - Seybold,Patricia B.
AU  - Lewis, Jeffrey M.
AU  - Marshak, Ronni T.
TI  - The customer revolution: how to thrive when customers are in control 
SN  - 0609607723
PY  - 2001///
CY  - New York
PB  - Crown Business
KW  - Management
KW  - Strategy
KW  - Branding
N1  - Includes index
ER  -