Borisoff, Deborah. Conflict management : a communication skill approach / Deborah Borisoff, David A. Victor. - 2nd ed. - Boston : Allyn and Bacon , 1998 - viii , 247 p. ; 23 cm. Includes bibliographical references and index. ISBN: 0205272940 RM192.48 LCCN: 97-22524 Subjects--Topical Terms: Interpersonal conflict.Conflict management.Interpersonal communication. National Library of Medicine Call No.: HM136