TY - BOOK AU - Hodge,Sheida TI - Global smarts: the art of communicating and deal making anywhere in the world SN - 0471382469 PY - 2000/// CY - New York PB - John Wiley & Sons KW - Business etiquette KW - Intercultural communication KW - National characteristics KW - Negotiation in business KW - Competition, International N1 - Includes bibliographical references (p. 233-240) and index ER -