TY  - BOOK
AU  - Allen,Derek R.
AU  - Rao, T. R.
TI  - Analysis of customer satisfaction data: a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research 
SN  - 0873894357
PY  - 2000///
CY  - Milwaukee, Wisconsin
PB  - American Society for Quality
KW  - Consumer satisfaction
KW  - Statistical methods
N1  - Bibliography : p. 231-234
ER  -