Allen, Derek R.,  1959- <br/><br/>
Analysis of customer satisfaction data :  a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research / 
Derek R. Allen 
 - Milwaukee, Wisconsin :  American Society for Quality,  2000 
 - xvii,  243 p. :  ill. ;  24cm. 
<br/><br/>Bibliography : p. 231-234 
<br/><br/><label>ISBN: </label>0873894357  RM 221.10 
<br/><br/><label>LCCN: </label>00-022550 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction--Statistical methods