TY - BOOK AU - Hedges,Roy TI - Grolier Business Library SN - 0717297454 PY - 1999/// CY - Wanchai, Hong Kong PB - Grolier International KW - Management KW - Industrial management KW - Business N1 - Deluxe edition; v.1; Collecting a debt; Roy Hedges -; v.2; Conducting effective negotiations; Patrick Forsyth -; v.3; Conducting staff appraisals; Nigel Hunt -; v.4; Dealing with your bank; Brian Cain -; v.5; Delivering customer service; Shelia Payne -; v.6; How to communicate at work; Ann Dobson -; v.7; How to employ and manage staff; Wendy Wyatt -; v.8; How to manage a sales team; John Humphries -; v.9; How to understand finance at work; Peter Marshall -; v.10; Managing budget and cash flows; Peter Taylor -; v.11; Managing credit; Roy Hedges -; v.12; Managing projects; James Chalmers -; v.13; Managing through people; John Humphries -; v.14; Managing yourself; Julie-Ann Amos -; v.15; Managing your personal finances; John Claxton -; v.16; Mastering Business English; Michael Bennie -; v.17; Mastering public speaking - Anne Nicholls -; v.18; Organising effective training; James Chalmers -; v.19; Preparing a business plan; Matthew Record -; v.20; Writing business letters; Ann Dobson ER -