Grolier Business Library - Hedges, Roy (Wanchai, Hong Kong : Grolier International, 1999)
v.1. Collecting a debt / Roy Hedges - v.2. Conducting effective negotiations / Patrick Forsyth - v.3. Conducting staff appraisals / Nigel Hunt - v.4. Dealing with your bank / Brian Cain - v.5. Delivering customer service / Shelia Payne - v.6. How to communicate at work / Ann Dobson - v.7. How to employ and manage staff / Wendy Wyatt - v.8. How to manage a sales team / John Humphries - v.9. How to understand finance at work / Peter Marshall - v.10. Managing budget and cash flows / Peter Taylor - v.11. Managing credit / Roy Hedges - v.12. Managing projects / James Chalmers - v.13. Managing through people / John Humphries - v.14. Managing yourself / Julie-Ann Amos - v.15. Managing your personal finances / John Claxton - v.16. Mastering Business English / Michael Bennie - v.17. Mastering public speaking - Anne Nicholls - v.18. Organising effective training / James Chalmers - v.19. Preparing a business plan / Matthew Record - v.20. Writing business letters / Ann Dobson
Deluxe edition
Keywords: Management; Industrial management; Business