Grolier Business Library /
by Roy Hedges ... [et al.]
- Wanchai, Hong Kong : Grolier International ; 1999
- 20 v. : ill. ; 25 cm.
Deluxe edition
Collecting a debt / Conducting effective negotiations / Conducting staff appraisals / Dealing with your bank / Delivering customer service / How to communicate at work / How to employ and manage staff / How to manage a sales team / How to understand finance at work / Managing budget and cash flows / Managing credit / Managing projects / Managing through people / Managing yourself / Managing your personal finances / Mastering Business English / Mastering public speaking - Anne Nicholls - Organising effective training / Preparing a business plan / Writing business letters / Roy Hedges - Patrick Forsyth - Nigel Hunt - Brian Cain - Shelia Payne - Ann Dobson - Wendy Wyatt - John Humphries - Peter Marshall - Peter Taylor - Roy Hedges - James Chalmers - John Humphries - Julie-Ann Amos - John Claxton - Michael Bennie - James Chalmers - Matthew Record - Ann Dobson v.1. v.2. v.3. v.4. v.5. v.6. v.7. v.8. v.9. v.10. v.11. v.12. v.13. v.14. v.15. v.16. v.17. v.18. v.19. v.20.