TY  - BOOK
AU  - Plotnick,Neil
TI  - The IT professional's guide: to managing systems, vendors & end users 
SN  - 0072120517
PY  - 2000///
CY  - Berkeley
PB  - Osborne/ McGraw-Hill
KW  - Information resources management
KW  - Information technology
KW  - Computer technical support
ER  -