Plotnick, Neil <br/><br/>
The IT professional's guide :  to managing systems, vendors & end users / 
Neil Plotnick 
 - Berkeley :  Osborne/ McGraw-Hill ,  2000 
 - 476 p. :  ill. ;  23 cm. 
<br/><br/><label>ISBN: </label>0072120517  RM106.42 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information resources management<br/>Information technology<br/>Computer technical support