Murthy, D. B. N.  1932- <br/><br/>
Managing quality :  a practical guide to customer satisfaction / 
D. B. N. Murthy. 
 - New Delhi :  Sage Publications,  1999. 
 - 226 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>8170367700  RM17.33 
<br/><br/><label>LCCN: </label>99-011084 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Consumer satisfaction.