TY - BOOK AU - Fisher,Donald C. AU - Simmons,Bryan P. TI - The Baldrige workbook for healthcare SN - 0527763136 PY - 1996/// CY - New York, NY PB - Quality Resources KW - Health services KW - United States KW - Total quality management N1 - Includes examples of related JCAHO compliance; Includes bibliographical references ER -