TY  - BOOK
AU  - Van Beck,Todd W.
TI  - Winning ways: the funeral profession's guide to human relations 
SN  - 0838596460
PY  - 1999///
CY  - Stamford
PB  - Appleton & Lange
KW  - Undertakers and undertaking
KW  - Practice
KW  - Mourning etiquette
KW  - Interpersonal communication
KW  - Interpersonal relations
KW  - Funeral rites and ceremonies
ER  -