Gitlow, Howard S. <br/><br/>
Quality management systems :  a practical guide / 
Howard S. Gitlow. 
 - Boca Raton, FL :  St. Lucie Press,  2001 
 - 282 p. ;  23 cm. 
<br/><br/> Koleksi am (n.3) - Salinan fotokopi 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>
<br/><br/><label>ISBN: </label>1574442619  RM160.60 
<br/><br/><label>LCCN: </label>99-043472 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Small business--Management.<br/>Quality control--Standards.<br/>Organizational effectiveness.