TY  - BOOK
AU  - Halim Shafie
AU  - Manogran,P.
ED  - Institut Tadbiran Awam Negara
TI  - MS ISO 9000: a practical guide for implementation in the civil service 
T2  - ISO 9000 series standards
SN  - 967993358X
PY  - 1999///
CY  - Kuala Lumpur
PB  - INTAN
KW  - ISO 9000 Series Standards
KW  - Quality control
KW  - Standards
KW  - Malaysia
KW  - Civil service
N1  - Includes bibliographical references (p.186-188)
ER  -