TY  - BOOK
AU  - Hill,Nigel
AU  - Brierley,John
AU  - MacDougall,Rob
TI  - How to measure customer satisfaction
SN  - 0566081938
PY  - 1999///
CY  - Aldershot
PB  - Gower
KW  - Consumer satisfaction
KW  - Evaluation
N1  - Includes index
ER  -