Hill, Nigel,  1952- <br/><br/>
How to measure customer satisfaction / 
Nigel Hill, John Brierley, and Rob MacDougall. 
 - Aldershot :  Gower,  1999. 
 - viii, 136 p. :  ill. ;  25 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0566081938  RM148.60 
<br/><br/><label>LCCN: </label>98-053694 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction--Evaluation.