Duncan, William L. <br/><br/>
Total quality :  key terms and concepts / 
William L. Duncan ; Luftig & Warren International. 
 - New York :  AMACOM,  1995. 
 - iv, 187 p. :  ill. ;  26 cm. 
<br/><br/><label>ISBN: </label>081447876X 
<br/><br/><label>LCCN: </label>95-033989 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management--Dictionaries.