TY - BOOK AU - Jackson,Norman AU - Lund,Helen S. TI - Benchmarking for higher education SN - 0335204538 (pbk.) PY - 2000/// CY - Buckingham. PB - Open University Press KW - Education, Higher KW - Great Britain KW - Administration KW - Evaluation KW - Benchmarking (Management) N1 - Includes bibliographical references (p.237-249) and index ER -