TY  - BOOK
AU  - Seybold,Patricia B.
AU  - Marshak,Ronni T.
TI  - Customers.com: how to create a profitable business strategy for the Internet and beyond 
SN  - 0712680713
PY  - 1998///
CY  - New York
PB  - Times Business
KW  - Customer services
KW  - Communication systems
KW  - Internet marketing
KW  - World Wide Web
KW  - Internet
N1  - Includes index
ER  -