Seybold, Patricia B. <br/><br/>
Customers.com :  how to create a profitable business strategy for the Internet and beyond / 
Patricia B. Seybold with Ronni T. Marshak 
 - New York :  Times Business,  1998 
 - xx, 360 p. :  ill. ;  25 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0712680713  RM118.48 
<br/><br/><label>LCCN: </label>98-023469 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Communication systems<br/>Internet marketing<br/>World Wide Web<br/>Internet