Bank, John <br/><br/>
The essence of total quality management / 
by John Bank 
 - 2nd ed. 
 - Harlow, England :  Prentice-Hall,  2000 
 - xvii, 259 p. :  ill. ;  24cm. 
 - The essence of management series .
<br/><br/> Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0135731143 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management