TY  - BOOK
AU  - Morgan,Colin
AU  - Murgatroyd,Stephen P.
TI  - Total quality management in the public sector: an international perspective 
SN  - 0335191029
PY  - 1994///
CY  - Buckingham, England
PB  - Open University Press
KW  - Total quality management in government
N1  - Includes bibliographical references (p. [195]-200) and index
ER  -