TY  - BOOK
AU  - Shapiro,Ronald M.
AU  - Jankowski,Mark A.
AU  - Dale,Jim
TI  - The power of nice: how to negotiate so everyone wins - especially you! 
SN  - 0471293776
PY  - 1998///
CY  - New York
PB  - John Wiley & Sons, Inc.
KW  - Negotiation in business
ER  -