TY  - BOOK
AU  - Herman,Roger E.
TI  - The process of excelling: the practical how-to guide for managers and supervisors 
SN  - 1886939047
PY  - 1997///
CY  - Greensboro, NC.
PB  - Oakhill Press
KW  - Management
KW  - Excellence
KW  - Executive ability
ER  -