TY  - BOOK
AU  - Gabbott,Mark
AU  - Hogg,Gillian
TI  - Consumers and services
SN  - 0471962694
PY  - 1998///
CY  - Chichester
PB  - John Wiley & Sons
KW  - Customer relations
KW  - Relations marketing
KW  - Service industries
KW  - Marketing
KW  - Professions
KW  - Consumer behavior
KW  - Case studies
N1  - Includes bibliographical references and index
ER  -